Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1 business day, 7 days a week, including weekends and public holidays.

Once your order has been processed, it will be prepared and shipped as quickly as possible.

You will receive a shipping confirmation email with your tracking number once your order has been shipped.

Shipping Times

Estimated delivery times after your order has been shipped:

United States: 5–10 business days
Canada: 5–12 business days
United Kingdom: 3–8 business days
Europe: 3–8 business days
Australia: 5–12 business days

Please note that these delivery times are estimates and may vary depending on your location, customs procedures, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated automatically at checkout based on your delivery address and the items in your order.

Any free shipping offers or promotions will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 48 hours for tracking information to become available.

You can use your tracking number to follow the progress of your shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees depending on the destination country.

Any customs duties, taxes, or import fees charged by the destination country are the responsibility of the customer.

We are not responsible for delays caused by customs clearance.

Delayed Deliveries

Delivery times are estimates and are not guaranteed.

Delays may occur due to circumstances beyond our control, including customs clearance, carrier delays, severe weather, public holidays, or other unforeseen events.

If your order has not arrived within the expected delivery timeframe, please contact our customer support team so we can assist you.

Lost or Damaged Packages

If your package is confirmed as lost during transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and, where applicable, provide a replacement or refund.

If your package arrives damaged, please contact us and provide photographs of the damaged package and product so we can review the situation.

Incorrect Shipping Address

Please carefully check your shipping information before completing your purchase.

If you enter an incorrect or incomplete address, contact us as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address.

We are not responsible for orders delivered to an incorrect address provided by the customer.

Delivery Issues

If the tracking information shows that your order has been delivered but you have not received it, please first check with household members, neighbors, or your local delivery carrier.

If you are still unable to locate your package, contact our customer support team and we will help you investigate the issue.